Cookies & Privacy Policy

We need to ensure that you have provided your consent to store the below cookies on your computer. You provide us with your consent to store cookies on your computer by clicking the relevant link. Your consent will last until (i) you delete all cookies from your computer (following which you will re-consent to accepting cookies the next time you visit the site) or (ii) the launch of a new website when a new consent will be obtained.

Please take a moment to read this Website's Privacy Policy set out below. References to “we”, “us” and “our” in this policy are references to Panad Site Services Limited (Company Number: 07121939), 18 Macon Court, Crewe, Cheshire, CW1 6EA. We may however appoint third parties to store and process your information on our behalf.

Protecting your privacy is very important to us. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to how we process your information please contact us using the details below.

We reserve the right to change the terms of this Policy from time to time and your continued use of the Website will be deemed to be acceptance of amendments we make.

This Privacy Policy was last updated on 8th May 2018.

1. What information do we collect about you?

To make this site work properly, we sometimes place small data files called cookies on your device.

At various times during a visit to this Website you may be asked to provide us with personal information (for example your name and contact details). This may be in connection with activities such as purchasing goods, subscribing for a service, entering competitions or participating in surveys.

In common with many other online services we may also use “cookies” to collect information about how you use the Website. This information is used to produce statistical reports on website activity and allows us to tailor the Website to suit your interests.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Please note that certain features of this Website are only activated by the presence of a cookie and if you choose to refuse cookies these features may not be available to you.

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

For further information about cookies visit www.allaboutcookies.org.

Cookies we have present on our site:

Cookie name Description Expiration
_ga Google Analytics – used to distinguish users. 2 years
_gid Google Analytics – used to distinguish users. 24 hours
__utma Google Analytics – website analytics used to record number of visits, first visit and last visit. 2 years from set/‌update
__utmb Google Analytics – website analytics used to record the timestamp upon entry of the website. 30 mins from set/‌update
__utmc Google Analytics – website analytics used to record the timestamp upon exit of the website. Session cookie – expires when window closed
__utmz Google Analytics – website analytics used to record where the user came from. 6 months
PREF,
VISITOR_INFO1_LIVE,
YSC
YouTube – tracks the number of views for a particular video. The PREF cookie will track user preferences and serve up related content or adverts within an embedded YouTube video. 8 months
__qca,
mc
Quantcast – analyses Log Data to measure audience reach. 5 years
__cfduid Cloudfare – identifies individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application, and does not store any personally identifiable information. 12 months
cookieconsent_status Cookie consent – to record if the cookie consent popup has been accepted. 12 months
PHPSESSID PSS Employee Portal – maintains a logged-in status for a user between pages Session cookie – expires when window closed/‌when user logs off.
Questionnaire‌Completed PSS Surveys – records whether a survey has been completed to prevent duplicate entries. Survey end date

2. How will we use your personal information?

Primarily we will use the personal information we collect about you to send you information you have requested, create a membership profile for you, assist in the provision of products and services to you and/or to enable us to review and improve the products or services offered to you.

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

From time to time we would also like to contact you to let you know about products and services offered by us, our official partners and other carefully selected third parties that may be of interest to you. We may also provide your details to carefully selected third parties in order for them to contact you directly about their products and services. By ticking the applicable boxes in the Privacy Notice you are deemed to agree to the use of your information for these purposes.

3. What are my choices?

You have a right to stop us from contacting you for marketing purposes or giving your information to third parties. If you no longer wish to be contacted for marketing purposes please contact us using the contact details below. Customers who have opted out of receiving marketing communications will still receive payment and account related emails.

You are also entitled to request a copy of the information that we hold about you. If you would like to do this please contact us using the details below. We want to make sure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You may be required to pay a small fee for this service when a request is manifestly unfounded or excessive, particularly if it is repetitive, or requests for further copies of the same information. The fee is to cover the administrative cost of providing the information.

4. When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of personal information by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. If you link to third party websites from this Website you should read their privacy policies and terms of use carefully.

If you place personal details on any publicly accessible page (for example on a message board) then this data will not be covered by our Privacy Policy.

5. How do we protect your information?

We are firmly committed to data security. The personal information you provide to us is encrypted before it is sent to us and once it is received we store it on secure servers. We take steps to guard against unauthorised access to your personal information and to ensure it is treated in accordance with our Privacy Policy. Unfortunately, although we make every effort to create a secure environment for your personal information we cannot guarantee the safety of any personal information which you transmit to us online.

The personal information we collect may be transferred to and/or stored or processed at a location outside the European Economic Area. By providing your personal information you consent to this transfer, storage and/or processing. We will take steps to ensure that your personal information is kept securely and in accordance with the Privacy Policy.

6. Data Protection Register

Panad Site Services Limited are registered for data protection by the Information Commissioner’s Office (ICO) under registration number Z2823919.

7. Contacting us

Please contact us using the details below if you have any questions about our Privacy Policy or the information we hold about you:

Email: datacompliance @ panadgroup.org

Address: Data Protection Compliance Officer, Panad Site Services Limited, 18 Macon Court, Crewe, Cheshire, CW1 6EA.